Free Support

 

  • We offer our app licensing fee at a very competitive rate with no minimum user licenses or long term, we offer minimal free support.
  • Please use our videos, step by step documentation, and Knowledge Base articles to learn how to use the app and configure it (can use search feature to look for related articles on subject matter).
  • You may submit a free Case below to ask any general questions that are not covered in the Knowledge Base or about your licenses.
  • Prospects can request a free demo session to see the general app functionality for 30 minutes.  This will be a demo in A5 Apps org and not done in client org. Request a call with Support below.
    • If you are interested in a Quick Start Onboarding or training session with app implementation in your Salesforce org, see this article fore more detail.
  •  We commit to responding to Support questions within 48 hours during normal business hours (9am-5pm PST Monday – Friday).
  • If you are seeing a new error message referring to Error 307, please see this article for more detail on how to resolve.

Buy Premium Support Hours

 

  • If you need help configuring the app, creating or modifying your google doc template, implementing a document generation solution, troubleshooting error message(s), modifying your Google Doc sharing settings, Google Drive account permissions, or would like app training, we offer paid premium app support at $125/hour.
  • You can purchase as many hours as you want for support and you may schedule support sessions done remotely with screen-share or via email.
  • We can also estimate hours for a solution configuration.
  • Support sessions will be consumed in half hour increments and time can be used on live calls or communicating via email. Support hours purchased will expire within 3 months if not used.
  • When purchasing your support hours, you can detail what type of support you need in the form. Support with email you back within 24 hours to gather more detail or schedule a call.
  • If we find there is a system or app bug that has caused an issue that initiated the support request, we will refund those paid support hours back to you.

Submit a Case

Or call +1 (855) 997-2989 to leave a message

Buy Support Hours

Or call +1 (855) 997-2989 to leave a message