• Login to AppExchange.
  • Navigate to My Installs & Subscriptions.
  • Click Manage Subscription next to A5 Documents.
  • Click End Subscription.
    • You will have the option to cancel immediately or at the end of the billing period.
  • Click Done.


If you want to un-cancel app subscription before the billing period ends, you can un-cancel through subscription detail in AppExchange following these steps: From Profile picture, click on “My Installs & Subscriptions”, in the listing row you want to renew the subscription, click on the arrow down button and choose “Manage Subscription”. Then click “Renew Subscription”.”


If there is chance you will reactivate app subscription in the future, you should not uninstall the app from your Salesforce org and then you can reactivate when ready following these activation instructions. Once you reactivate, all previous configurations will still be there.