Please note that when you grant A5 Apps login access to your Salesforce, it is still a restricted access. A5 Apps will not change your process or review any confidential information when troubleshooting/resolving an issue in your Salesforce.

Here is a helpful video/instructions for how to grant login access in Salesforce Classic:
https://help.salesforce.com/apex/HTViewHelpDoc?id=granting_login_access.htm

If you are using Lightning Experience, follow these steps:
– Click on user pic icon in top right corner.
-Under your name, click on “Settings.”
-On Left side, you’ll see Personal Information and from that dropdown click on “Grant Account Login access.”
-Find A5 Apps support and update for however long you can give support login for.